Monday, August 10, 2009


We talked about the basics when you are getting good internet signal but can not pull up a web site. We also talked what browsers are and how you could determine what browser you are using.
When I was a newbie in computer troubleshooting field, there was a point when my customer had been having issues with her internet but not related with her internet provider. I encountered a lot of issues like that. I had this customer with the previous account I worked with. She thought she have no internet connection because every time she pulled up a web page, she was getting this error message:
“This file does not have a program associated with it for performing this action. Create an action of the folder of the control panel”.
The above error message simply means an application in your computer is not available. Perhaps an outlook express.
The above error message had been popping out every time she surf so she told me “I have no internet connection”. As I mentioned in my earlier entries, not being able to pull up a web page is not conclusive that you do not have internet signal from your internet provider. There are a lot of reasons why you can not surf to the internet. It could be your browser, your security application, your computer or the internet provider. In this case, because the issue at hand is her inability to surf to the internet, it is just a matter of changing her default browser. How do you that?
1. Click on Start
2. Click on Control Panel
3. Click on “Add/Remove Programs”
4. Choose and click on “Set Programs Access and Defaults”
5. Choose Custom
6. One of the option you will see is “Set Default Browser”. If you want Internet Explorer, click on the radio button beside internet explorer. Bottom line, choose the browser you want. Personally, my friend, I would rather have Mozilla firefox. There had been a lot of issues with IE now. If you do not have Mozilla browser. You may download it for free. Just go to
7. Click Apply and/or OK
That should do it. In my case, it took re-starting the computer for the system to read my command. It is easy, right? By the way, this is for Windows OS.
I hope I am able to share something to you today.
By the way, the picture is taken from yahoo.
Have a great week and as I always say, take care.


chubskulit said...

thanks for the info ate.. just grabbing your link to put in my baby blog, i changed the layout and lost my bloglist hehehe

Cecile said...

great tips, She :-), salamat for sharing ha *wink*

salamat na rin sa visit at comment ha; have a nice day!

Cynthia J Hollenbeck said...

Hey, thanks for following my blog--Against All Odds. By the way, I also have a son named Vincenzo (Italian spelling of Vincent.) Great to connect with you.

Cindy Hollenbeck